• Amtri House, Hulley Road, Macclesfield, Cheshire, SK10 2NE, UK
  • +44 (0)1625 617138
  • Contact us

About Us

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About Us

Established in 1991 we have 25 years’ experience in the business. We are one of the nation’s
top providers of voice and date equipment and services. We stock authorized lines from more
than 20 product categories. Our products include telecommunications and networking
equipment, such as routers and switches, conference phones, video conferencing equipment,
SIP phones, headsets, security systems and much more.

A1 continues to redefine independent distribution within the voice and data industries
through an unmatched dedication to quality and service. We remain one of the only
distributors in the industry to achieve and maintain ISO 9002 quality certification. In
addition, A1’s quality system is certified to the ISO 9001:2008 standard.
Contact us and find out why our sales, service and support staff are among the best in the
industry

A1 Mission Statement
To combine phenomenal customer service with quality products and provide our customers with solutions that allow their businesses to grow. We help our customers to connect and communicate.


History

We started with just five telecom specialists and one product line in 1991 to the industry-
leading independent distributor we are today.

Within one year of its inception, A1 moved into a larger facility, providing the space
necessary to transform our operation into the stocking distributor and service provider you
know today. A1’s Repair Center was the first addition, in 1992, with our Technical Service
Center following, in 1994, to enhance our service offerings to you. With these enhanced
stocking capabilities and service offerings channeling so much product through the A1
facility, we made a commitment to protect the product we distribute to you by becoming one
of the first (and remaining one of the few) independent telecommunications distributors to
achieve ISO 9000 certification.

To continuously monitor and improve our processes for you, we created a devoted Quality
Assurance Department the same year we achieved our original ISO certification, 1995. In
2001 we attained our communications specialty license for Pinellas County and began
providing local service and installation services throughout the state of Florida.

A1 Teletronics Warranty Information

All our products come with a 12-month guarantee from the date of purchase. To protect our customers from manufacturers defects. During this time you may return for repair if faulty. This warranty covers manufacturing defects in materials and workmanship encountered in normal, reasonable use of the product during the warranty period.

A1 Teletronics Returns information

If a product covered by this limited warranty is claimed to be defective, the end-user customer must request a Return Material Authorization (“RMA”) in accordance with the Returns Procedures set forth below. An RMA request will be approved only if the customer follows the Returns Procedures described below.

  • Contact your sales account manager at A1 and request an RMA to begin the process.
  • All goods must be returned as supplied including cables, leads, power supplies etc, and product boxes in good condition.
  • If the product is new we offer a 30 day returns policy for replacement, repair, or credit.
  • Where no fault is found there will be a $25.00 admin charge applied.
  • Where an item is ordered in error it is at A1’s discretion whether a return is acceptable, a handling charge will be applied and original carriage costs will not be refunded.
  • Advanced Replacements are sent on the original Purchase Order. This is then invoiced and the cost of the replacement will then be refunded to you upon receipt of the returned item.
  • When returning please ensure the Returns Number is clearly visible on the outer packaging otherwise goods may be refused. Also ensure that full explanations for the return are given (Returns cannot be processed without fault details).

Product Condition Details

Refurbished equipment, here at A1 we repair, test, replace and remanufacture products so they are simply as good as new. We do this at our facilities in Tampa Florida, USA by our expert employees.

Unused Equipment this is product that is still in OEM packaging and has never been installed, but is Secondary Market, and therefore not classified new and warranty-supported by A1 Teletronics only.

New Equipment is a new product in new packaging that is authorized by the OEM to be sold through A1 and is OEM supported through the same.

Return to

A1 Teletronics, Inc.
2550 118th Avenue North 00
St. Petersburg, FL 33716

800.736.4397
727.576.5001

 

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